Which term describes a guest who was scheduled to depart but extended their stay?

Which term describes a guest who was scheduled to depart but extended their stay?

• A. Unexpected Stay Over (Une Sty)
• B. Walk-In (Wlk In)
• C. Unexpected Checkout (Une Cko)
• D. VR/VD

Answer: (A)

A guest who was scheduled to depart but extends their stay is described as an Unexpected Stay Over. In hotel operations, a stayover means the guest is remaining in the room past the planned checkout date. When this extension is not anticipated, labeling it an Unexpected Stay Over helps the front desk flag that the room will be needed longer than expected, which affects room inventory for the day, housekeeping scheduling, and potentially the rate for the additional night. It’s different from a walk-in, who arrives without a reservation, and from an unexpected checkout, where the guest leaves earlier than planned. VR/VD isn’t related to this scenario.

A guest who was scheduled to depart but extends their stay is described as an Unexpected Stay Over. In hotel operations, a stayover means the guest is remaining in the room past the planned checkout date. When this extension is not anticipated, labeling it an Unexpected Stay Over helps the front desk flag that the room will be needed longer than expected, which affects room inventory for the day, housekeeping scheduling, and potentially the rate for the additional night. It’s different from a walk-in, who arrives without a reservation, and from an unexpected checkout, where the guest leaves earlier than planned. VR/VD isn’t related to this scenario.